Expanding our omnichannel conversational agents platform to the world's most popular messaging channel
We are expanding our omnichannel platform with support for WhatsApp, enabling teams to deploy a single agent across web, mobile, phone lines, and now one of the world’s most widely used messaging platforms. This release brings our real-time voice and chat capabilities directly into more channels where customers already spend their time.
With WhatsApp support, businesses can deliver voice and chat experiences using the same agent configuration. Users can speak or type a question, and the agent resolves it with the same reasoning, voice quality, and knowledge used across other channels. This creates a consistent experience whether a customer reaches out on a website, calls a support line, or sends a WhatsApp message.
Our agents platform provides a single view of every interaction across channels. Teams can review transcripts, analyze performance, and update behavior in one place. Changes apply everywhere, reducing operational overhead and ensuring that AI interactions remain accurate, safe, and aligned with policy.
This architecture allows teams to scale their agents while maintaining control of quality, routing, and compliance, even as the number of customer touchpoints grows.
Integrating WhatsApp takes only a few steps through the Agents console. Once connected, your agent can answer questions, resolve issues, and automate workflows in the same environment customers already rely on for daily communication.
Launch your agents in WhatsApp today: https://www.11labs.ru/docs/agents-platform/whatsapp
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Our ultra-low latency streaming Speech to Text model optimized for agentic use cases is now live in Agents Platform.
Napędzane przez ElevenLabs Agenci
