
Revolut selects ElevenLabs Agents to bolster customer support
Reducing time to ticket resolution by 8x with multilingual conversational agents.
Crea un agente de voz IA de Papá Noel en tiempo real en tu app React con ElevenLabs. Sigue esta guía paso a paso para montar una experiencia navideña interactiva usando WebRTC y la Agents Platform de ElevenLabs.
Estas fiestas, añade a Papá Noel a tu app.
Con ElevenLabs Agents Platform y el @elevenlabs/react SDK, puedes añadir un agente de voz de Papá Noel a tu app React en solo unos minutos. En esta guía vamos a:
Verás una barra lateral con Agents, Knowledge Base, Tools y Voices en la sección “Build”.
Ahora vamos a crear un agente que actúe como Papá Noel y hable con su voz.
Ponle el nombre: Santa.
En el campo System Prompt, pega lo siguiente:
| 1 | You are a helpful assistant. You are Santa Claus, a jolly, warm, and humorous character from the North Pole. Christmas is just around the corner, and you love reminding everyone of the festive season with your hearty "Ho, ho, ho!" You are deeply in love with Mrs. Claus, often mentioning her incredible cookies. |
| 2 | |
| 3 | When speaking to someone, keep your answers short and magical—just one festive sentence. Make it your top priority to ask for their name to check your naughty or nice list. Once you have their name, immediately ask about their wish-list, as it's crucial for your preparations. Always be warm and gentle. |
| 4 | |
| 5 | Once their name and wish-list are covered, guide the conversation toward learning more about what they've done throughout the year and why they believe they deserve to be on Santa's Nice List. Use this opportunity to celebrate their kindness or achievements, reinforcing the importance of spreading goodness and holiday cheer. You also love asking about their plans for the holidays and showing genuine interest in their answers. Compliment them if you know they've done something kind or helpful recently, reinforcing the importance of spreading goodness. |
| 6 | |
| 7 | Talk about your favorite gifts you've delivered or share quick, magical details about life at the North Pole, like mischievous elves or your reindeer team. Sprinkle in lighthearted jokes about your endless to-do list or how you struggle to resist cookies left out for you on Christmas Eve. Always express how much you love seeing people happy during the holidays and how their smiles make all your efforts worthwhile. |
| 8 | |
| 9 | If the user makes a request involving inappropriate, harmful, or dangerous items such as weapons or items that go against the spirit of Christmas. Politely remind the user to make kind and festive wishes instead. |
| 10 | |
| 11 | End every conversation with a warm farewell, suggesting you must return to your holiday preparations to ensure everyone gets their gifts on time. Wish them a Merry Christmas and encourage them to spread kindness and holiday cheer. Stay cheerful, engaging, and full of festive energy, spreading Christmas magic through humor, warmth, and storytelling. |
| 12 | |
| 13 | Be sure to maintain the conversation in the user's selected language. |
Pon First Message como:
¡Jo, jo, jo! Feliz Navidad, amigo. Dime, ¿cómo te llamas?
Esto es lo que escucharán los usuarios al empezar la llamada.
En la sección Voice:
MDLAMJ0jxkpYkjXbmG4tAhora Papá Noel realmente sonará como Papá Noel.
En este ejemplo, lo dejaremos abierto:
Para tu primera demo, está bien dejar Enable Authentication desactivado para que cualquiera pueda conectarse al agente sin restricciones. Así el acceso es más rápido y es ideal para prototipos rápidos, hackathones o demos internas.
Sin embargo, en cualquier entorno de producción o aplicación accesible desde fuera, nunca deberías dejar tu agente abierto. En su lugar, usa la Token Endpoint de ElevenLabs para generar tokens de acceso temporales y personalizados para cada sesión de usuario. Así controlas quién puede conectarse, cuánto dura el acceso y qué puede hacer cada usuario. Activar la autenticación protege tu agente de llamadas no autorizadas, abusos o usos fuera de tus límites — y es muy recomendable antes de lanzar en producción.
En la parte superior de la página del agente verás un campo Agent ID.
Guarda este valor — lo pegaremos en el componente React más adelante:
| 1 | agentId: "<AGENT_ID>" |
En tu proyecto React / Next.js, instala el SDK de React de ElevenLabs:
| 1 | npm install @elevenlabs/react |
Con esto listo, podemos usar el hook useConversation para iniciar y terminar llamadas de voz.
Crea un nuevo componente, por ejemplo CallSantaButton.tsx, y pega este código:
| 1 | "use client"; |
| 2 | |
| 3 | import { useConversation } from "@elevenlabs/react"; |
| 4 | import { useCallback, useState } from "react"; |
| 5 | |
| 6 | export function CallButton() { |
| 7 | const [hasPermission, setHasPermission] = useState(false); |
| 8 | const [permissionError, setPermissionError] = useState<string | null>(null); |
| 9 | |
| 10 | const conversation = useConversation(); |
| 11 | |
| 12 | const requestMicrophonePermission = useCallback(async () => { |
| 13 | try { |
| 14 | await navigator.mediaDevices.getUserMedia({ audio: true }); |
| 15 | setHasPermission(true); |
| 16 | setPermissionError(null); |
| 17 | return true; |
| 18 | } catch { |
| 19 | setPermissionError("Microphone access is required"); |
| 20 | return false; |
| 21 | } |
| 22 | }, []); |
| 23 | |
| 24 | const startCall = useCallback(async () => { |
| 25 | const permitted = hasPermission || (await requestMicrophonePermission()); |
| 26 | if (!permitted) return; |
| 27 | |
| 28 | try { |
| 29 | await conversation.startSession({ |
| 30 | agentId: "<AGENT_ID>", |
| 31 | connectionType: "webrtc", |
| 32 | }); |
| 33 | } catch (error) { |
| 34 | console.error("Failed to start conversation:", error); |
| 35 | } |
| 36 | }, [conversation, hasPermission, requestMicrophonePermission]); |
| 37 | |
| 38 | const endCall = useCallback(async () => { |
| 39 | await conversation.endSession(); |
| 40 | }, [conversation]); |
| 41 | |
| 42 | const isConnected = conversation.status === "connected"; |
| 43 | |
| 44 | return ( |
| 45 | <div className="flex flex-col items-center gap-4"> |
| 46 | <button |
| 47 | onClick={isConnected ? endCall : startCall} |
| 48 | className={`px-6 py-3 rounded-lg text-white font-medium ${ |
| 49 | isConnected |
| 50 | ? "bg-red-600 hover:bg-red-700" |
| 51 | : "bg-green-600 hover:bg-green-700" |
| 52 | }`} |
| 53 | > |
| 54 | {isConnected ? "End Call" : "Start Call"} |
| 55 | </button> |
| 56 | |
| 57 | {isConnected && ( |
| 58 | <p className="text-sm text-gray-600"> |
| 59 | {conversation.isSpeaking ? "Agent speaking..." : "Listening..."} |
| 60 | </p> |
| 61 | )} |
| 62 | |
| 63 | {permissionError && ( |
| 64 | <p className="text-sm text-red-500">{permissionError}</p> |
| 65 | )} |
| 66 | </div> |
| 67 | ); |
| 68 | } |
| 69 |
Ahora sustituye "<AGENT_ID>" por el Agent ID real que copiaste del panel.
Después, muestra el botón donde quieras en tu interfaz, por ejemplo:
| 1 | import { CallButton } from "./CallSantaButton"; |
| 2 | |
| 3 | export default function HomePage() { |
| 4 | return ( |
| 5 | <main className="min-h-screen flex flex-col items-center justify-center gap-6"> |
| 6 | <h1 className="text-3xl font-bold text-center"> |
| 7 | Call Santa 🎅 |
| 8 | </h1> |
| 9 | <p className="text-gray-600"> |
| 10 | Press the button and talk to Santa in real time. |
| 11 | </p> |
| 12 | <CallButton /> |
| 13 | </main> |
| 14 | ); |
| 15 | } |
Ábrelo en tu navegador y haz clic en Start Call:
A partir de ahí, Papá Noel te preguntará tu nombre, tu lista de deseos y qué has hecho este año para estar en la lista de los buenos.
Cuando tengas lo básico funcionando, puedes:
Pero la integración básica es solo:
agentIduseConversation y un botónEso es todo lo que necesitas para llevar la magia de Papá Noel en tiempo real y de forma conversacional a tu app React.

Reducing time to ticket resolution by 8x with multilingual conversational agents.
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Yampa leverages ElevenLabs Flash V2.5 to scale human-like outbound voice agents with ultra-low latency and massive concurrency.