Implement exponential backoff for API calls Use webhook subscriptions instead of polling for real-time updates Configure API call batching for bulk operations

Voice Agent Response Latency

Optimize API query structure to minimize data transfer Implement local caching for frequently accessed product data Use async processing for non-critical background tasks

Webhook Delivery Failures

Implement retry logic with exponential backoff Validate webhook signatures for security Set up monitoring for webhook endpoint availability

Integrations

Shopify

Connect Shopify to ElevenLabs Conversational AI Voice Agents

Transform your e-commerce platform into a voice-powered shopping assistant with real-time AI agents that scale customer interactions without scaling headcount

Add Integration Contact sales

Setup time

10-15mins

Difficulty

Intermediate

Let your AI Assistant transform e-commerce experiences with Shopify

Enable your conversational AI agents to access real-time Shopify data including orders, inventory, customer profiles, and transaction history
Deliver instant, voice-powered customer support that handles order tracking, product inquiries, and personalized recommendations
Scale customer interactions with low-latency, reliable voice agents that provide human-like shopping assistance
Reduce support overhead while increasing customer satisfaction through 24/7 automated assistance
Seamless plug-and-play integration designed for developer teams building voice-first customer experiences

Features

Integrations features

Empower your AI voice agents with comprehensive e-commerce capabilities

Real-Time Order Management
- Instant access to order status, shipping tracking, and delivery updates
- Voice-enabled order modifications, cancellations, and returns processing
- Automated order confirmation and status notifications via voice
Dynamic Inventory Integration
- Live product availability checks and stock level monitoring
- Real-time pricing updates and promotional offer management
- Automated inventory alerts and restocking notifications
Customer Profile Intelligence
- Access to purchase history, preferences, and loyalty status
- Personalized product recommendations based on customer data
- Context-aware conversations leveraging past interactions
Secure Payment Processing
- Voice-guided checkout assistance and payment verification
- Secure handling of sensitive customer payment information
- Integration with Shopify's payment gateway infrastructure
Multi-Channel Conversation Management
- Seamless handoff between voice, chat, and human agents
- Conversation history preservation across channels
- Unified customer experience regardless of interaction method

Installation

Installation guides

Production-ready integration designed for enterprise AI voice platforms

Obtain Shopify MCP Server URL

Typically formatted as your-store.com/mcp. Ensure the endpoint supports Server-Sent Events (SSE) for real-time streaming and API key-based authentication.

Add MCP server to ElevenLabs

Import the MCP server and configure execution permissions for each tool. You can set them to run automatically, require approval, or never run.

Attach the MCP server to your agents

Assign the configured MCP server to your voice agents to enable their interaction with Shopify data and functions.

Troubleshooting

Troubleshooting & support

Common integration challenges and their solutions

Contact support

Other resources

ElevenLabs Conversational AI Documentation ElevenLabs Quickstart Guide ElevenLabs Developer API ElevenLabs Discord

Shopify

shopify.com